Employer: Jersey Telecoms (now known as Jersey Telecom) (website)
Period: December 1996 - November 1999

My original position at Jersey Telecoms was that of Account Manager within the Business Sales Group. I sold a wide range of products and services to business customers, my main concentration being PBXs for the SME market (Siemens Hicom, Nortel Meridian Norstar). I also had experience with a number of larger scale systems (Mitel SX2000, Nortel Meridian 1 Option 11C). I was product champion for a number of products sold and was heavily involved with the launch of Centrex services by Jersey Telecoms.

After being with the company for a year I was promoted to the position of Marketing Development Manager within the Business Development Group. In this role I researched new products and assessed their impact on the business and local market. As the Business Sales Group restructured, I took a position of Technical Support Officer within the group. In this role I provided technical advice to the Account Managers, advising on the implementation and interworking of different products. I also performed proof of concept demonstrations to customers on a variety of products.

I was responsible for the development of a number of IVR applications that were used both internally by JT staff and externally by residential and business customers. These include a simple line identification system used by JT customers, engineers, and competitive engineers, and a call charge information line, which allowed residential customers to find out the per minute cost of calling any destination for any rate/time period, 24 hours a day, 7 days a week.

Thoughout my time at Jersey Telecoms I was responsible for in-house telephony. My responsibilities ranged from processing requests for simple extension moves and changes to managing the introduction of a new corporate-wide numbering scheme across several networked PBXs. I was responsible for the implementation of ACD within a number of business units and also supervised the conversion of the existing residential and mobile sales and support ACD system from an existing PBX to a new Mitel SX2000. I performed basic agent training on the new ACD installations and set up reports on the Mitel ACD Supervisor system for department managers.

NavPath: CSL (Jersey) Ltd